Returns and Exchanges

Change of heart? We are happy to issue store credit or exchange unused merchandise within fourteen days of purchase, provided that the item is in the same condition as the time of purchase and in its original packaging. Items that have been marked down, original art, vintage/antique items, and lighting purchases are final sale, as are custom and special order pieces.

To return an item, please send it via UPS or FedEx with the original receipt and packaging to:

Shoshin
San Carlos 4NW of 6th
Carmel-by-the-Sea, CA 93921

Please note that return shipping charges are the purchaser’s responsibility unless the item received is incorrect or damaged. In such cases, please contact us prior to sending the item back so we can provide you with a return shipping label and expedite your replacement order.

Returns for damaged/defective products

If you received an item that is damaged or defective, please call us at (831) 877-6300 or email hello@shopshoshin.com.

Order Cancellations

Special order and custom items are cancelable with a 50% restocking fee. Stock items that have not yet shipped may be canceled. Reach out to us at (831) 877-6300 or hello@shopshoshin.com in these instances.

Local Approvals (Carmel, CA)

Give us a call at (831) 877-6300 and we’ll arrange for you to try select items on approval for 48 hours. If the item is returned to us damaged in any way, we will charge the card for the full amount of the item.